Help & FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
1- Returns Made Easy: Our Policy Explained
Try It, Love It — Or Return It in 60 Days
At Djolie Sport & Style, your satisfaction comes first. That’s why we give you 60 days to try your purchase and make sure it’s the perfect fit for your lifestyle.
Here’s what to know:
- within 60 days of receiving your order or buying in-store (some exceptions apply).
- is required for all returns.
- (like special collabs) must be unopened and in original packaging to qualify for return.
- and products marked as clearance are not eligible for return or exchange.
- for Djolie Members.
So go ahead—shop with confidence and enjoy your 60-day trial with Djolie Sport & Style.
2- Easy Returns: How It Works
As a company that promotes the best deals from top brands, we do not process orders or manage returns directly. All purchases made through our referral channels are completed on the official websites of our partner retailers.
If you wish to return an item, please refer to the return and refund policy of the brand from which you made your purchase.
Proof of purchase (such as your order number or confirmation email) may be required by the brand to complete the return.
For the fastest service, we recommend visiting the brand's website or contacting their customer support directly.
3- Have My Refund Details Been Processed?
Once we receive your return, please allow 1 to 3 business days for us to process it and issue your refund. You’ll receive a confirmation email as soon as the refund has been initiated.
Please note that the time it takes for the funds to appear in your account may vary depending on your payment method:
: May take up to 10 additional business days.
: If you paid using Klarna, your refund will be handled directly by them. For any questions or updates regarding the refund, please contact Klarna customer support.
Shopping
1- How Do I Find the Right Size and Fit?
When it comes to performance, the right fit makes all the difference. We’re here to help you find the perfect shoes and gear in the size that suits you best, so you can perform at your highest level.
Not sure about your size? Our detailed size charts make it easy to find your ideal fit for footwear, apparel, and accessories. On our size charts page, you’ll find dropdown menus to select size guides for men, women, unisex, kids, and more. Each chart includes helpful fit tips and instructions on how to measure yourself accurately. Plus, you’ll find a direct “Size Guide” link on every product page for quick reference.
And remember, if the fit isn’t quite right, returns are simple and hassle-free for our members.
2- How do I know if my order is confirmed?
Once you complete your purchase on the website, you should be redirected to an order confirmation page. This page will often display your order number and the details of your order.
3- Enjoy Exclusive Deals from Our Partner Brands
we collaborate with leading brands to bring you the best deals directly on our website.
We search, compare, and highlight exclusive offers—like 10% discounts right from the start—so you can access them easily, all in one place.
For even more savings, we recommend joining the brand’s loyalty or membership program, where you’ll enjoy member-only perks, early access to promotions, and birthday rewards.
We do the work of finding great deals—so you can shop smart and save every day, right here on our site.
Products
1- Do you offer gift cards?
Easily give or use our digital gift card for your online purchases. Delivered by email within minutes, this card allows you to pay on djolie.com. Simply enter the card number and code at checkout, and the available balance will be applied to your order. If the balance doesn’t cover the full amount, you can pay the difference using another payment method. Don’t forget to check your card balance on the official site before making a purchase.
2- Where can I find information on sustainability?
At Djolie Sport & Style, we believe in creating a positive impact on the planet and its people. Our commitment to sustainability is at the core of everything we do, from the materials we choose to our manufacturing processes and beyond.
Get in touch
If you have any questions, need assistance, or want to learn more about our products and services, please get in touch with us. We’re here to help!